At clud99, gaming enjoyment must go hand in hand with safety and self-control. We provide tools, guidance, and support to ensure every member enjoys a healthy and responsible gaming experience.
Responsible gaming means enjoying gambling as entertainment only — not as a way to generate income, escape problems, or cope with emotional stress. At clud99, we believe every member deserves to play in an environment that is safe, fair, and supportive of their wellbeing.
Many players in Malaysia enjoy online casino games, bingo, and lobby games in a healthy way. However, we recognise that for a small number of people, gaming habits can become difficult to control. That is why clud99 provides a range of tools and resources to help you stay in control.
The core principles of responsible gaming are simple: Set your limits, respect them, and know when to stop.. Play with money you can afford to lose, not with money you need for daily expenses. If playing starts to feel like a burden, that's a sign it's time to take a break.
Clud99 also maintains a strict policy to ensure that only eligible members — those aged 18 and above who play voluntarily — can access our platform. Protecting young people and those at risk is among our greatest responsibilities.
We offer a range of practical tools you can use at any time to ensure your gaming experience stays fully within your control.
Set daily, weekly, or monthly deposit limits to control how much money you load into your account. Limits can be lowered immediately but require a waiting period to increase — helping you stay financially responsible.
Set the maximum amount you are willing to lose within a given period. Once the loss limit is reached, the clud99 system will automatically block further wagering until the limit period expires.
Set a time limit for each gaming session. clud99 will send a reminder when you are approaching your time limit, and automatically end the session once the limit is reached so you don't play on without realising it.
If you feel you need a short break, use the time-out feature to temporarily block access to your account — from 24 hours up to 6 weeks. This is a great option if you're feeling a little stressed or unfocused.
The self-exclusion option allows you to block account access for an extended period — from 6 months to a lifetime. During the exclusion period, you will not receive any marketing communications from clud99.
Activate the reality check feature to receive periodic notifications while playing — including how much time you've spent, how much money you've wagered, and whether you're ahead or behind in your current session.
Recognising problems early is the most important first step. Here are the warning signs to watch for in yourself or someone you care about.
You find yourself borrowing money, dipping into emergency savings, or delaying monthly bill payments to keep playing.
You've tried multiple times to stop or cut back on playing, but always end up returning to your old habits.
You use gambling as a way to cope with stress, anxiety, sadness, or everyday problems.
After losing, you keep playing in hopes of winning back what you've lost — and this becomes a recurring cycle.
Gambling begins to interfere with your work, family, and social relationships. Loved ones start expressing concern about your playing habits.
You've started lying to family or friends about how much you play or how much money you've spent.
Answer the following questions honestly to get a clearer picture of your gaming habits.
Do you only play with money you can afford to lose?
Do you set time and spending limits before you play?
Can you stop playing whenever you want?
Does playing interfere with your work or family life?
Have you ever borrowed money to gamble?
All of clud99's responsible gaming tools are accessible directly from your account — quick, easy, and effective immediately.
Access your account using your registered username and password.
Click the profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Under the "Security & Limits" tab, you will find all available protection tools.
Choose the type of limit you want, enter the appropriate value, and click "Save".
Reduced limits take effect immediately. Increased limits require a 48-hour waiting period as an additional safeguard.
Control the maximum deposit amount within a 24-hour period to manage your gaming budget more effectively.
Set a maximum deposit amount per week for better short-term financial planning.
A monthly limit provides the most comprehensive long-term financial control for managing your budget.
The system will automatically block wagering once your losses reach the set limit.
Block account access from 24 hours to 6 weeks whenever you feel you need a short break from playing.
Long-term account blocking from 6 months to a lifetime for more comprehensive protection.
Clud99 has a zero-tolerance policy on underage participation. We take this responsibility seriously.
Clud99 is an entertainment platform designed exclusively for adults aged 18 and above. All prospective members are required to complete a strict age verification (KYC) process before accessing any games or making financial transactions.
Valid identification such as a national ID card or passport is required during registration. Any account suspected of belonging to an underage individual will be immediately suspended while an investigation is carried out.
If you share a device with children or teenagers, we recommend taking the following steps to ensure they cannot access the clud99 platform:
Answers to the most frequently asked questions about responsible gaming at clud99.
Register today and enjoy a fun gaming experience with full control. clud99 is always here to ensure your gaming journey stays healthy and responsible.
By registering, you confirm that you are 18 years of age or older and that you play at your own responsibility.