Clud99 Privacy Policy – Member Personal Data Protection

1 Introduction

Clud99 ("we", "Platform", or "clud99") takes your privacy very seriously. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use the clud99 platform and services at clud99.net.

We understand that trust is the foundation of our relationship with every member. When you entrust your personal information to clud99, we take full responsibility for ensuring it is handled with care, kept secure, and treated with full respect for your privacy.

This policy applies to all users who access or use the clud99 platform, including visitors who have not registered an account. By continuing to use our services, you agree to the collection and use of information as described in this Privacy Policy.

2 Personal Data We Collect

Clud99 only collects data that is genuinely necessary to operate our services effectively and securely. The following are the categories of information we collect:

3 Purpose of Data Collection and Use

We only use your personal data for legitimate purposes directly related to the provision of clud99 services. These purposes are as follows:

• Account management: Creating, verifying, and maintaining your member account securely.
• KYC and AML compliance: Fulfilling identity verification and anti-money laundering requirements as mandated by law.
• Payment processing: Processing deposits, withdrawals, and other financial transactions promptly and accurately.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance to members.
• Platform security: Detecting and preventing fraud, misuse, and suspicious activity.
• Service improvement: Analysing usage patterns to improve platform quality and user experience.
• Marketing communications: Sending information about promotions, bonuses, and the latest offers — provided you have given consent to receive such communications.
• Legal compliance: Meeting our obligations under applicable laws and regulations.

4 Data Storage & Security

Protecting your personal data is clud99's highest priority. We implement multiple layers of technical and organisational security to ensure your data is always well-protected.

• 256-bit SSL encryption: All data transmitted between your device and clud99's servers is protected by high-grade SSL encryption, ensuring no third party can intercept your information in transit.
• Secure server storage: Your data is stored in data centres protected by strict physical access controls, intrusion detection systems, and regular backups.
• Internal access controls: Access to members' personal data within the clud99 organisation is restricted to staff who genuinely require it to perform their duties.
• Regular audits: Our security systems are regularly reviewed and tested by our internal security team and independent third parties.
• Incident response protocols: In the event of a data breach, we have clear procedures in place to notify affected members within the timeframe required by law.

5 Data Sharing with Third Parties

Clud99 does not sell, rent, or transfer your personal data to any third party for their own marketing purposes. We only share your data in limited and specific circumstances as follows:

• Service providers: Companies we engage to help operate platform functions such as payment processing, cloud services, and analytics — all subject to strict data protection agreements.
• Regulatory authorities: When required by law or by a directive from a competent authority, we will disclose the necessary information.
• Fraud prevention: In cases involving fraud, money laundering, or financial crimes, we may share information with the relevant authorities.
• Business transfers: If clud99 is involved in any merger, acquisition, or sale of assets, user data may be transferred as part of that transaction, subject to continued privacy protections.

All third parties we work with are contractually bound to handle your data in accordance with the same rigorous data protection standards that we uphold ourselves.

6 Cookies and Tracking Technologies

Clud99 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use are as follows:

• Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Helps us understand how users interact with the platform through anonymous statistical data collection, which we use for continuous improvement.
• Functionality cookies: Storing your preferences such as language and display settings to deliver a more personalised experience.
• Analytics cookies: Used to analyse traffic and usage patterns to enable us to continuously improve our services.

You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality or user experience on the clud99 platform.

7 Your Rights as a Data Subject

As a clud99 member, you have certain rights regarding your personal data. clud99 fully respects and upholds these rights:

8 Data Retention

Clud99 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Stored for the duration of your active account and for at least 5 years following account closure to meet legal and regulatory compliance requirements.
• Financial transaction records: Stored for a minimum of 7 years as required under Malaysian financial laws.
• Support communication logs: Stored for 3 years for reference and dispute resolution purposes.
• Cookie data: Storage duration varies by cookie type, ranging from the current session up to a maximum of 2 years.

Once the applicable retention period has expired, your data will be securely deleted or anonymized in a manner that is safe and irreversible.

9 Changes to This Privacy Policy

Clud99 reserves the right to update or amend this Privacy Policy from time to time in line with changes to laws, regulations, industry practices, or business requirements. Any changes made are intended to ensure this policy remains relevant, accurate, and protective of your interests as a member.

When significant changes are made to this Privacy Policy, we will notify you through one or more of the following methods:

• In-platform notifications on clud99 while you are logged in.
• Email to the address registered to your account.
• A clear notice on our website's home page.

The "Updated" date at the top of this page will always reflect the latest version of the Privacy Policy in effect. Your continued use of the clud99 platform after changes are published constitutes your acceptance of the updated terms.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is available to assist you 24 hours a day, 7 days a week.

To exercise any of your rights as a data subject or to submit any privacy-related inquiries, please contact us through the following channels:

• Support Email: [email protected]
• Live Chat: Available at the bottom-right corner of the clud99 platform at all times.
• FAQ Page: Visit our FAQ page for answers to the most frequently asked questions.

We will endeavour to address all privacy-related enquiries within 3 working days. For requests requiring additional processing, such as data access or deletion requests, the response time is within 30 calendar days.